How can I receive a catalog?
The Sunset catalog can be requested by filling out the catalog request form located on any of the product pages. Non-established customers must provide proof of manufacturing or retail business to receive catalogs.

Can I place my order over the phone?
Yes, orders can be placed at 1-800-346-1380 during the hours of 6:00AM to 5:00PM pacific standard time.

Can I place my order online?
Unfortunately we are unable to take online orders at the moment, please check back at a later date as we are working on adding features to our site.

Can I fax my order in after hours?
Yes, our 24 hour order fax number is 800-346-1381. Orders submitted after hours will be processed the next business morning.

Is there a minimum for placing orders?
Yes, the minimum order value is $50.00. Any order under the minimum value is subject to a $20.00 service charge.

Can I pick-up my order the same day it is placed?
Orders for same day pick-up must be phoned in a minimum of 3 hours in advance in order to avoid a long waiting period once you arrive. Due to our high order volume, California will call orders placed after 1:15PM and Florida will call orders placed after 12:15PM will be placed for next day pick-up.

Can I check stock online?
Stock check is not available online, please contact customer service for this information.

Can I use a credit card to pay for my order?
Yes, for your convenience we now accept VISA, MASTER CARD and DISCOVER for all orders. A 1% bank charge or $3.00, whichever is less, will be applied to each transaction.

Can I track my order online?
Orders shipped by UPS can be tracked on this site with the Sunset order number through the UPS link in the My Account page. Orders shipped by FedEx and freight may be tracked through the shipper’s link located in the My Account page with the appropriate tracking and PRO numbers. PRO or tracking numbers may be acquired by calling our customer service department.

Can I check my order status online?
The order status feature is not available online, please contact customer service for this information.

Where do I go to get pricing on an item?
Sunset only distributes to the lighting industry and therefore does not publish prices online. Those wishing to get prices may contact the customer service department.

Can I order a sample?
Yes, all samples sent will be billed to your account. Should orders be placed after samples have been approved, the sample charge will be credited to your order. Non-established accounts must provide proof of lighting related business before samples can be sent.

Do you drop ship to other locations?
Yes, however, there is a $5.00 service charge for all drop ships.

What are your will call hours?
Please see our contact information page for more details.

What do I do if I receive an item broken or incorrect?
Please see our returns page for information on filing a claim.

How do I return an item?
Please see our returns page for our return policy.

Some of my order items were back ordered, what happens now?
Back orders with a value of less than $25 are automatically canceled. All items not shipped are automatically placed on back order. If you do not wish to receive back orders, please notify us and your request will become part of your file. We will FAX you any available back orders that we are able to ship. Please indicate which items you still require and fax the worksheet back to us for processing. (All back orders are filled on a first come first serve basis so please respond quickly.)

What do I need to establish an account?
New accounts are established only to qualified manufacturing or lighting related businesses.
All new customers must complete the following to establish an account:
• Credit Application
• New Account Worksheet
• Resale Permit Form (complete number must be provided and form must be signed)
Proof of manufacturing or lighting related business (a copy of company letterhead, business card, and/or your state or city business license is required) Bank and trade references are required for net 30 days terms. References must be open line (trade references not required for credit card terms).

Who is my sales representative?
Sales representative information may be located on any invoice under your account number and address. You can also contact customer service for this information.