FREIGHT POLICY
BREAKAGE OR DAMAGE: DO NOT REFUSE TO ACCEPT ANY SHIPMENT UNDER ANY CIRCUMSTANCES, AS THE FREIGHT COMPANY, U.P.S. OR FEDEX GROUND WILL CHARGE YOU FOR THE SHIPMENT BOTH WAYS.
REFUSED SHIPMENTS: Any Shipment that is refused in whole or in part will result in a 30% restocking charge as well as freight charges both ways. NO EXCEPTIONS
CARRIER: If you desire a specific carrier, please state this when placing your order. If no request is made, we will ship using our best judgement.
SHIPMENTS BY U.P.S. OR FEDEX GROUND: If merchandise is received damaged or with shortages proceed as follows:
1) Receive the shipment. Do not refuse the shipment, as you will be billed for the freight both ways.
2) Note all damage on the receipt and have the driver initial this before you sign the receipt.
3) Do not remove any damaged merchandise from the original carton until an inspection has been made or waived by U.P.S. or FedEx Ground.
4) Contact your local U.P.S. or FedEx Ground Customer Service and follow their instructions.
5) Notify Sunset Lighting and Fans referencing your invoice number. Once we receive the pertinent information from U.P.S. or FEDEX GROUND, we will issue a credit to your account.
SHIPMENTS BY MOTOR FREIGHT: Sunset Lighting and Fans carries good quality merchandise properly packed by professional packers. Our responsibility for your order ceases once we turn it over, in good condition, to the freight carrier. If you receive your order with damage or shortages of merchandise proceed as follows:
1) Receive the shipment. Do not refuse the shipment as this will only bring about storage or re-delivery charges for which you will be responsible.
2) Inspect the shipment for damage and correct count prior to signing the receipt.
3) If any damage is visible, open the package and examine the extent of damages before signing the receipt.
4) The driver must note all damaged cartons and/or shortages on the Bill of Lading and/or delivery receipt before you sign for the shipment. Failure to follow these instructions will result in a loss of claim.
5) File a claim with the freight company to replace or reimburse your company for any damage or shortages. We will help you to file your claim if necessary. Our willingness to help does not constitute a transfer of any responsibility from you to us.
FREIGHT COMPANIES DO NOT ACCEPT SHIPMENTS WHICH ARE POORLY PACKED OR EVEN APPEAR DAMAGED. WE WILL ABSOLUTELY NOT ACCEPT ANY RESPONSIBILITY FOR ANY PORTION OF ANY TRANSPORTATION LOSS OR DAMAGE CLAIM.
PACKING: All shipments are carefully packed and checked by experienced professional packers. Due to the structural sensitivity of All Glass Shades 13" or larger in diameter, we must ship them by motor freight only.
If you request shipment by U.P.S. or FedEx Ground, it is done so at your own risk and expense. Please note: the additional packaging required for these products usually creates an oversize carton. Transportation costs of oversize cartons are significantly higher. Please take this into consideration when requesting U.P.S. or FedEx Ground shipments.
FREIGHT ALLOWANCE: Orders of $1500.00 or higher will be shipped Freight Allowed to a single destination. All qualifying orders will be shipped pre-paid by our selected carriers. This allowance is granted providing the invoice is paid in full within the terms indicated on the invoice. All goods are shipped from Sunset Lighting and Fans warehouses in Commerce, CA or Tampa, FL for delivery within Continental U.S.A. Sunset Lighting and Fans reserves the right to change the freight policy on an individual account basis if term and payment obligations are not fulfilled. We will pass on any special carrier handling charges such as inside delivery fees, re-delivery charges, residential delivery fees, lift gate services, C.O.D. fees, etc…
Orders of LESS than $1500 and greater than $600 will be given a 5% freight allowance and are subject to the same terms as above.
Orders of LESS than $600 will be shipped pre-pay and add if account is in good standing.
© 2004 by Sunset Lighting and Fans
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