GENERAL INFORMATION & POLICY
ORDERING: Please state
the quantity, catalog number
and description of each item,
preferably in that order, to
avoid any delays and help speed
up the processing of your order.
Whenever possible, always order
by standard carton packs. This
will speed up the processing
of your order as well as give
you the benefit of the quantity
pricing and packaging.
COUNTER SERVICE: Customers
are welcome to visit our showroom
where overstocks, close-outs,
and new items are available.
Orders for will-call must be
phoned in a minimum of 3 hours
in advance in order to avoid
a long waiting period once you
arrive. Counter Service is available
from 8:00 AM to 4:15 PM Monday
thru Friday.
HARD TO FIND PARTS: We
will be happy to try to locate
any item not in our catalog.
We have access to the best manufacturers,
both foreign and domestic. There
is a $75.00 minimum per item.
Please ask for our “Special
Order Department”.
PRICES: Prices quoted
are F.O.B. our warehouse and
are subject to change without
notice. All prices are subject
to State and Federal taxes.
State Sales Tax will be added
to all orders unless an up-to-date
resale card is on file.
MINIMUM CHARGE: There
is an additional service charge
of $20.00 (handling and billing
costs) for any order which is
less than $50.00.
STOCK ITEMS: Illustrations
or photographs are for identification
purposes only and do not necessarily
represent the product of a specific
manufacturer.
BACK ORDERS: Back orders
with a value of less than $25
are automatically canceled.
All items not shipped are automatically
placed on back order. If you
do not wish to receive back
orders, please notify us and
your request will become part
of your file. We will FAX to
you any available back orders
that we are able to ship. Please
indicate which items you still
require and fax the worksheet
back to us for immediate processing.
(All back orders are filled
on a first come first serve
basis so please respond quickly.)
SHIPMENTS: Please advise
us as to how you prefer shipment.
If no instructions are received
we will use our best judgment.
PERFORMANCE: We will
endeavor to meet all shipping
schedules; however, in no event
shall Sunset Lighting and Fans pay any amount, whether
identified as a penalty or as
liquidated damages, for failure
to meet a shipping schedule.
CLAIMS: All claims for
defective merchandise must be
made within 5 days of receipt
of the order. No returns will
be accepted without verbal or
written permission in which
an RGA (Return Good Authorization)
Number will be issued. This
RGA# is valid for 30 days only
and must be clearly marked on
each carton to be returned.
An itemized list of the merchandise
and the original invoice number
must accompany all returns.
An RGA# must be obtained before
any Counter Service return is
accepted.
RETURN POLICY: Returns
of defective, broken or damaged
merchandise please see Claims
above. For all items that have
been picked and sent in error,
please see Claims above.
The return of items that are
shown in our catalog will only
be accepted within 30 days of
invoice. Within the 30 day period
you must obtain a RGA # either
verbally or in writing. The
RGA # is valid for 30 days without
exception. Only returns with
valid RGA numbers clearly marked
on the outside of the box will
be accepted, any return not
clearly showing the RGA # on
the box will be refused and
sent back to the sender at their
expense.
Any Return Authorization request
for a single item that is greater
than $500 in value is subject
to an overstock review. Management
reserves the right to deny any
RGA based on the overstock review.
Special orders are not returnable.
We can only exchange defective
special order merchandise, when
applicable.
Please refer to the Restocking
Charge section below for details
of charges.
RESTOCKING CHARGE: There
will be a 25% restocking charge,
with a $50.00 minimum, for all
merchandise returned unless
the reason for the return was
the fault of Sunset Lighting and Fans Non-stock items
are not subject to return. Currently
stocked items must be returned
WITHIN 30 DAYS. Merchandise
will not be accepted for return
if it will create an overstock
position. See CLAIMS above for
details.
TERMS: Open account terms
are NET 30 DAYS from date of
invoice.
FREIGHT ALLOWANCE: Orders
of $1500.00 or higher will be
shipped Freight Allowed to a
single destination. All qualifying
orders will be shipped pre-paid
by our selected carriers. This
allowance is granted providing
the invoice is paid in full
within the terms indicated on
the invoice. All goods are shipped
from Sunset Lighting and Fans
warehouses in Commerce, CA or
Tampa, FL for delivery within
Continental U.S.A. Sunset Lighting and Fans reserves the right
to change the freight policy
on an individual account basis
if term and payment obligations
are not fulfilled. We will pass
on any special carrier handling
charges such as inside delivery
fees, re-delivery charges, residential
delivery fees, lift gate services,
C.O.D. fees, etc…
Orders of LESS than $1500 and
greater than $600 will be given
a 5% freight allowance and are
subject to the same terms as
above.
Orders of LESS than $600 will
be shipped pre-pay and add if
account is in good standing.
PAST DUE ACCOUNTS: No
orders will be shipped until
all overdue balances are cleared.
Overdue accounts are subject
to a 1.5% per month finance
charge.
CREDIT: Credit may be
extended to a firm or individual
only after submitting satisfactory
trade and bank references including
addresses, phone and account
numbers where applicable. All
information must be furnished
in writing and signed by an
authorized person.
CREDIT CARDS: For your
convenience we now accept VISA,
MASTER CARD and DISCOVER for
all orders. A 1% bank charge
or $3.00, whichever is less,
will be applied to each transaction.
RETURNED CHECKS: A $25.00
service charge will be placed
on all checks returned to us
by the bank for non-payment.
Once a check has been returned
to us for non-payment, we will
no longer honor checks from
that individual or firm.
INITIAL ORDERS: Unless
a credit application has been
received, processed and approved,
all initial orders will only
be shipped when prepaid by credit
card (VISA, MASTER CARD or DISCOVER)
or paid in advance prior to
shipment of merchandise.
Freight
Policy
BREAKAGE OR DAMAGE: DO NOT REFUSE
TO ACCEPT ANY SHIPMENT UNDER
ANY CIRCUMSTANCES, AS THE FREIGHT
COMPANY, U.P.S. OR FEDEX GROUND
WILL CHARGE YOU FOR THE SHIPMENT
BOTH WAYS.
REFUSED SHIPMENTS: Any
Shipment that is refused in
whole or in part will result
in a 30% restocking charge as
well as freight charges both
ways. NO EXCEPTIONS
CARRIER: If you desire
a specific carrier, please state
this when placing your order.
If no request is made, we will
ship using our best judgement.
SHIPMENTS BY U.P.S. OR FEDEX
GROUND: If merchandise is
received damaged or with shortages
proceed as follows:
1) Receive the shipment. Do
not refuse the shipment, as
you will be billed for the freight
both ways.
2) Note all damage on the receipt
and have the driver initial
this before you sign the receipt.
3) Do not remove any damaged
merchandise from the original
carton until an inspection has
been made or waived by U.P.S.
or FedEx Ground.
4) Contact your local U.P.S.
or FedEx Ground Customer Service
and follow their instructions.
5) Notify Sunset Lighting and Fans
referencing your invoice number.
Once we receive the pertinent
information from U.P.S. or FEDEX
GROUND, we will issue a credit
to your account.
SHIPMENTS BY MOTOR FREIGHT:
Sunset Lighting and Fans
carries good quality merchandise
properly packed by
professional packers. Our responsibility
for your order ceases once we
turn it over, in good condition,
to the freight carrier. If you
receive your order with damage
or shortages of merchandise
proceed as follows:
1) Receive the shipment. Do
not refuse the shipment as this
will only bring about storage
or re-delivery charges for which
you will be responsible.
2) Inspect the shipment for
damage and correct count prior
to signing the receipt.
3) If any damage is visible,
open the package and examine
the extent of damages before
signing the receipt.
4) The driver must note all
damaged cartons and/or shortages
on the Bill of Lading and/or
delivery receipt before you
sign for the shipment. Failure
to follow these instructions
will result in a loss of claim.
5) File a claim with the freight
company to replace or reimburse
your company for any damage
or shortages. We will help you
to file your claim if necessary.
Our willingness to help does
not constitute a transfer of
any responsibility from you
to us.
FREIGHT COMPANIES DO NOT ACCEPT
SHIPMENTS WHICH ARE POORLY PACKED
OR EVEN APPEAR DAMAGED. WE WILL
ABSOLUTELY NOT ACCEPT ANY RESPONSIBILITY
FOR ANY PORTION OF ANY TRANSPORTATION
LOSS OR DAMAGE CLAIM.
EXCLUSION OF WARRANTIES /
LIMITED WARRANTY: The Seller
warrants its title to the products
sold by it and warrants to the
Purchaser that its products
are free of defects of workmanship
or material and are in conformity
with applicable specifications
and descriptions referred to
or set out herein. The foregoing
warranties are the only warranties
applicable to purchases. All
other warranties, express or
implied, including, but not
limited to, the implied warranties
of merchantability and fitness
for a particular purpose, are
disclaimed. The Seller does
not warrant that its products
will meet or comply with the
requirements of any safety code
or regulation of any state,
municipality, or other jurisdiction.
If any sample or model was shown
to the Purchaser, such sample
or model was used merely to
illustrate the general type
and quality of the products
and not to represent that the
products would necessarily conform
to the sample or model.
LIMITATION OF LIABILITY: It is understood and agreed
that the Seller’s liability
whether in contract, in tort,
under any warranty set forth
herein, in negligence, or otherwise
shall not exceed the return
of the amount of the purchase
price paid by the Purchaser,
or, at the option of the Seller,
in the Seller’s sole discretion,
the replacement or repair of
the product or part concerned
(F.O.B. the Seller’s factory
or such other place as the Seller
may designate), and under no
circumstances shall the Seller
be liable for special, indirect,
or consequential damages. The
price stated for the product
is a consideration in limiting
the Seller’s liability.
No action, regardless of form,
shall be maintained hereunder
unless the facts giving rise
to it are discovered within
12 months of shipment and written
notice thereof given to Seller
within 30 days of discovery.
Products which are replaced
by Seller in accordance with
foregoing shall become the property
of Seller and shall be returned
to it by the Purchaser F.O.B.
point of shipment.
VENDEE AGREES that all sales
transactions shall be considered
to have been made in the State
of California and shall be interpreted
in accordance with the laws
and regulations of the State
of California. Purchaser agrees
to California jurisdiction in
any action, suit or proceeding
arising out of this sales transaction
and concedes that it, and each
of them, transacted business
in the State of California.
In the event legal action is
commenced between the parties
hereto, Purchaser agrees that
venue shall be laid in Los Angeles
County, California. VENDEE shall
have no liability whatsoever
for any direct or indirect,
special or consequential damages
relating in any way to the products
sold by Vendee. Vendee’s
sole liability shall be limited
to the repair or replacement
of any defective products.
© 2005 by
Sunset Lighting and Fans |
